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Home > Membership Rewards
 

Membership Rewards

Program Details
 
How do I signup for the Membership Rewards Program?
Enrollment in the Membership Rewards Program is automatic when you place your first order and register an account on our website. Your membership level is determined by the number of points you earn and their benefits are explained further below. Please note that if you check out as a "guest" you are not registered and therefore aren't enrolled in the membership program. To fix this, you may register an account and then email customer service to have your order merged with your newly registered account.
How do I keep my membership active?
Your membership continues to be active for as long as you remain a customer. There is nothing to renew, no membership fees to pay and you never lose points for inactivity.
How do I earn loyalty points?
Loyalty points will be awarded on every order you place with us. You will earn approximately 1 point for every dollar spent, rounded to the nearest dollar. For example a product purchased for $2.39 would earn you 2 points, while a product purchased for $2.79 would earn you 3 points. On occasion we will also run promotions which would allow you to earn double of even triple points on your purchase.
How do I find out how many points I currently have?
You may check your loyalty points balance at any time by logging into your account and clicking on the "My Rewards" link. If at any time you have a question on your total points please contact us.
How can I use my loyalty points?
Loyalty points can be redeemed for products by logging into your account and clicking on "Redeem" within the "My Rewards" section of your account information page. The types of products and loyalty points necessary do change, so check back often to see what is currently available.
How do I earn discounts?
Discounts are easy to earn with our rewards program. Once your points earned reach the appropriate level you will qualify for the associated discount on all of your future purchases with us. Please refer to the chart below to determine your Membership Tier and the discount you will receive.
 
Membership Tier
Points Required
Discount Amount
Bronze
0
0%
Silver
250
10%
Gold
750
15%
Platinum
1500
20%
Once you have reached a particular membership tier you will remain at or above that level regardless of the amount of points you redeem. Total points are determined by the number of points you have earned and not what your current balance may be at any particular time.
 
Accounts are reviewed regularly for promotion to the next Membership Tier. If you have reached the next tier before we have reviewed your account and wish to place an order immediately, please send us an email so that we can make the adjustment to your account right away.
Are all customers Eligible for the Rewards Program?
All retail customers (consumers) are eligible for the Membership Rewards Program. Wholesale customers and Distributors are not eligible for additional discounts, but may earn points that can be redeemed for products just like our retail customers. For questions or eligibility, please inquire with your wholesale account manager.