Returns & Exchange

 

DEFECTIVE OR DAMAGED PRODUCT


We will gladly accept the return of products due to defects in manufacturing and/or workmanship for 7 days from the date you receive your order. This includes products that may have been damaged during transit. You MUST call us for authorization before returning the item(s). Anything received without prior authorization will be returned to you and/or refused. Please contact us by calling 1-800-399-5035 or 1-714-630-2444. If we ask you to return the product we will pay the return shipping charges. We will not refund your money or give you credit on defective or damaged merchandise. Your claim will be settled by shipping you the same product free from damage or defects.

IF YOU RECEIVED THE WRONG PRODUCT


Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 7 days from the date you receive the product. You MUST call us to report the missing or incorrect item. Anything received without prior authorization will be returned to you and/or refused. Please contact us by calling 1-800-399-5035 or 1-714-630-2444. If we ask you to return the product we will pay the return shipping charges. We will not refund your money or give you credit on product not originally received. Your claim will be settled by shipping you the correct product.

IF YOU CHANGE YOUR MIND OR DO NOT WANT A PRODUCT ORDERED


If you receive a product and change your mind on the purchase, you are able to return the product within 7 days from the time it is received for a refund of the price you paid for the item and/or exchange it. We will not reimburse any shipping charges and you must pay for the item to be returned to us. You MUST call us for authorization before returning the item(s). Anything received without prior authorization will be returned to you and/or refused. Please contact us by calling 1-800-399-5035 or 1-714-630-2444.

IMPORTANT


If you are returning a product for ANY REASON, you MUST call us in advance for authorization. Return authorizations will NOT be accepted by email. If you are not given a return authorization number over the phone by one of our customer service staff, then your return is NOT AUTHORIZED and will be refused when it arrives to us and you will be responsible for all shipping charges. Our toll free number is 1-800-399-5035. International callers please dial +1-714-630-2444.

**7 days from the time your item is received is defined as 7 days from the time our tracking information shows that you've received an item. In some cases we will allow 2 weeks from the date we ship your order to you if it was shipped to an international address.