Crafters Companion > Delivery Information

Delivery Information

We like to keep you up to date with all of the goings on at Crafter’s Companion and we’re bringing you some exciting news from our UK Headquarters! 

We are moving into a new 54,000 square foot warehouse just around the corner from our office in Newton Aycliffe. This larger global distribution hub means we can pack and ship even more orders to our growing crafting community in the UK, US and across the world.

While our team is busy moving into the new warehouse this week, delivery times are taking longer than usual. Please allow 3-5 working days for your order to be dispatched.

We are working extra hard to make sure there is as little disruption as possible. Please bear with us while we get things up and running, and thank you for your patience.

Once your order has reached packing stage (Processing Order), we are unable to amend it prior to dispatch. This includes the cancellation of orders.

UK Standard Shipping charges

Standard delivery (2-3 business days after dispatch) on orders up to £19.99£ 3.95
Standard delivery on orders over £20.00*FREE
Express courier delivery (1 to 2 business days after dispatch – tracked)£ 5.95

Gold and Platinum Club Inspire members enjoy *FREE priority tracked delivery (dispatched within 2 to 4 days – may be longer during busy periods) on all orders

Bronze and Silver Club Inspire members enjoy *FREE standard delivery on all orders over £20.

* exclusions apply for Channel Islands and Remote shipping.

We use Yodel for our deliveries and all orders are tracked. Standard delivery orders are usually dispatched within 3 – 5 business days. During busier periods this may be slightly longer. Our Express delivery orders are packed within 1-2 business days.

Next day delivery is not available to PO Boxes. If you live in a remote area or an island area of the UK, different charges may apply. Order from Monday-Friday (excluding bank holidays) before midday and your goods will in most instances arrive the next working day (Monday-Friday, excluding bank holidays). Please note – orders placed after 2pm GMT on Friday and Saturday may experience a 1 to 2 day delay.
Please note that courier delivery charges will only be refunded at our discretion when returning an item.

Channel Islands Shipping charges (Jersey, Guernsey, Isle of Man)

Membership TierBasket Total (After Discounts)Cost
Pearl, Bronze & Silver Members £0 – £74.99
£75+
£ 8.95
FREE
Gold & Platinum Members£0 – £49.99
£50+
£8.95
FREE

UK Remote (Inc Belfast) Shipping charges

Membership TierBasket Total (After Discounts)Cost
Pearl, Bronze & Silver Members £0 – £74.99


£75+
£ 8.95 (Standard)
£11.95 (Express)

FREE (Standard)
£2.95 (Express)
Gold & Platinum Members £0 – £49.99
£50+
£8.95 (Express)
FREE (Express)

Delivery to Remote Areas of the UK

BT, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43, PH44, ZE1, ZE2, ZE3, AB36, AB37, AB38, AB55, AB56, FK17, FK18, FK19, FK20, FK21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV52, IV53, IV54, IV63, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH49, PH50

We are currently unable to send any aerosols (including our sprays) to the US, the Canary Islands, Gibraltar, Malta and Iceland. 

We are unable to send any parcels to PO Box addresses.

Delivery to other destinations

Customers wishing to place orders shipping to the US, Canada, Australia, New Zealand, India, Israel, Mexico, Puerto Rico, Singapore, and South Africa should order from the US website. Shipping information can be found here: https://www.crafterscompanion.com/page/delivery-information-usa-canada/

Customers wishing to place orders shipping to Europe should order from the EU website. Shipping information can be found here: https://www.crafterscompanion.eu/page/delivery-information-europe/

Duties and taxes

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Crafter’s Companion does not collect duties and taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.

Important notice: In periods of high order volume, orders may not be able to be shipped on a next working day basis, although every effort will be made to do so.


In the event that we are unable to fulfil any items from our clearance section a refund will be issued but no notification email will be sent.