Once your order has reached packing stage (Processing Order), we are unable to amend it prior to dispatch. This includes the cancellation of orders.
UK Standard Shipping charges
|Standard delivery (3 to 5 days) on orders up to £19.99||£ 3.95|
|Standard delivery on orders over £20.00||FREE|
|Express courier delivery (1 to 2 days – tracked)||£ 5.95|
Gold and Platinum Club Inspire members enjoy FREE priority delivery (2 to 4 days) on all orders, and FREE express courier delivery (1 to 2 days – tracked) on orders over £25.
Bronze and Silver Club Inspire members enjoy free standard delivery on all orders over £20.
We use Royal Mail for our deliveries. Some items may be delivered by courier depending on size and weight. Standard delivery orders are despatched within 1-3 working days. During busier periods this may be slightly longer. A signature is required for next day deliveries and your order should arrive between 8am and 6pm.
Next day delivery is not available to PO Boxes. If you live in a remote area or an island area of the UK, different charges may apply. Order from Monday-Friday (excluding bank holidays) before midday and your goods will in most instances arrive the next working day (Monday-Friday, excluding bank holidays). Please note – orders placed after 2pm GMT on Friday and Saturday may experience a 1 to 2 day delay.
Please note that courier delivery charges will only be refunded at our discretion when returning an item.
Remote/Rural Courier Delivery (including all orders containing sprays)
For the postcodes listed below, standard UK delivery is available at normal rates, but we charge a flat rate of £11.95 if you decide to upgrade your order to our Express 2 to 3 day tracked courier delivery, for Basic, Bronze and Silver Members. This cost covers a surcharge levied by our delivery carrier due to the difficulty of providing a service to remote and island locations.
For Gold and Platinum Members, if your order total is £39.99 or less, the cost for our Express 2 to 3 days tracked courier delivery is £11.95 and if the order is £40 or more, it is FREE. If you’d like to place an order smaller than £40, please use the free standard delivery method.
BT, GY, JE, IM, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43, PH44, ZE1, ZE2, ZE3, AB36, AB37, AB38, AB55, AB56, FK17, FK18, FK19, FK20, FK21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV52, IV53, IV54, IV63, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH49, PH50
Due to Royal Mail restrictions, we are unable to send any aerosols (including our sprays) using their service. This means that any orders containing sprays are automatically upgraded to courier delivery (with costs applied, where applicable). In this case, courier fees will be applied using the criteria shown above.
Please note that any Free Delivery offers are exempt when purchasing sprays within the above postcodes.
We are currently unable to send any aerosols (including our sprays) to the US, the Canary Islands, Gibralter, Malta and Iceland.
Please note: Orders paid for by cheque may delay delivery by up to 4 weeks due to our banking processes. Orders are not accepted until we are notified by our bank that the payment has cleared, we therefore cannot guarantee that items will still be in stock at this time. You can pay for your order by card online or by calling 01388 663251
Shipping to the US
|Shipping Option||Basket Total (after discounts)||Cost|
|Basic Untracked (6 to 9 days)||$0 – $59.99||$6.95|
|Tracked Courier Delivery (5 to 9 days)||$0 – $59.99|
$60 – $74.99
Shipping to Europe
|Country||Basket Total (after discounts)||Cost|
|Germany (DE)||€ 0 – € 49.99|
|Ireland (IE), Netherlands (NL)||€ 0 – € 49.99|
|Austria (AU), France (FR)||€ 0 – € 74.99|
|Belgium (BG), Denmark (DK), Luxembourg (LU), Poland (PL), Portugal (PT), Spain (ES), Sweden (SW)||€ 0 – € 74.99|
|Cyprus (CY), Malta (ML)||€ 0 – € 99.99|
|Czechia (Czech Republic – CZ)||€ 0 – € 99.99|
|Finland (FI)||€ 0 – € 99.99|
|Croatia (HR), Estonia (EE), Hungary (HU), Slovakia (SK), Slovenia (SI), Canary Islands||€ 0 – € 149.99|
|Bulgaria (BG), Gibralter, Latvia (LV), Lithuania (LT), Romania (RO)||€ 0 – € 149.99|
|Greece (GR)||€ 0 – € 149.99|
|Switzerland (CH)||€ 0 – € 199.99|
|Bosnia & Herzegovina (BA), Iceland (IS), Norway (NO), Serbia (SB)||€ 0 – € 199.99|
| € 69.95|
Duties and taxes
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Crafter’s Companion does not collect duties and taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.
Important notice: In periods of high order volume, orders may not be able to be shipped on a next working day basis, although every effort will be made to do so.
In the event that we are unable to fulfil any items from our clearance section a refund will be issued but no notification email will be sent.